IT Service Management (ITSM) focuses on customer needs and IT services for customers rather than on IT systems. ITSM stresses continual improvement.
The main idea behind ITSM is the delivery of IT as a service. This goes beyond traditional IT support. Instead, ITSM is more inclusive. It describes the processes and tools IT teams use to manage IT services, end to end, and covers all information technologies within an organisation.
ITSM aligns an IT team’s goals with the broader objectives of the business, and that their actions support the overall mission.
ITSM is the bridge that connects IT professionals within an organisation to the end users who need IT services. In so doing, it provides a number of benefits.
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